Fitbit Recalls Ionic Smartwatches Over Burn Hazard

Fitbit Recalls Ionic Smartwatches Over Burn Hazard


Fitbit
originated a nationwide recall on Wednesday for its Ionic smartwatch due to a burn risky. It follows reports of the lithium battery overheating and progressing injuries, according to the US Consumer Product and Safety Commission. The Google-owned wearables maker has received 115 complains in the US and 59 overseas, including several reports of uphold or third-degree burns. 

Customers are instructed to currently stop using the devices and to contact Fitbit at 888-925-1764, help.fitbit.com/ionic or fitbit.com and click on “Product Help.”

Fitbit visited that customers return the devices for a refund of $299, and additionally, they’ll receive a discount code off select Fitbit devices. The company said that the recall is a voluntary guarantee measure, it told CNET via email.

“We received a very exiguous number of injury reports — the totals in the CPSC announcement narrate less than 0.01% of units sold — of the battery in Fitbit Ionic smartwatches overheating, posing a burn hazard,” said a spokesperson said in a statement. “These incidents are very rare and this voluntary remove does not impact other Fitbit smartwatches or trackers.”

The Ionic model was released in 2017 as the company’s safe smartwatch. It tracks heart rate, sleep and workouts, and boasts up to five days of battery life. More than 1.5 million units have been sold globally.

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